Encountering technical issues can be frustrating, but our support team is here to help. Here are some common issues you may encounter and how to troubleshoot them.
Content:
- Website Loading Slowly: If your website is loading slowly, try clearing your browser cache and cookies, or test your website's loading speed using online tools such as Google Page Speed Insights to identify potential performance bottlenecks.
- Error Messages: If you encounter error messages on your website or web application, take note of the error code and message, and check our knowledge base for troubleshooting tips specific to the error you're experiencing.
- Broken Links or Images: Broken links or images on your website can negatively impact user experience. Use a broken link checker tool to identify and fix broken links, and ensure that images are properly uploaded and linked within your content management system.
- Security Vulnerabilities: Regularly update your website's software, plugins, and themes to patch security vulnerabilities and protect against malware or cyber threats. Enable security features such as HTTPS encryption and implement strong password policies to secure your website and user data.
- Compatibility Issues: If your website or web application is not displaying correctly on certain browsers or devices, check for compatibility issues and make necessary adjustments to ensure cross-browser and cross-device compatibility.
Why It Matters: By providing troubleshooting tips for common technical issues, we empower our clients to resolve issues independently and minimise downtime, ensuring a seamless and uninterrupted experience with our services.
